Case Studies
Uncovering Churn Insights
By automating in-depth interviews with churned users, 8D-1 helped Bitsgap to collect insights efficiently.
"It's amazing that there's a product that does customer development for me while I sleep, eat, and focus on the product itself. Then I can come back and collect the ready-made information."
Q&A
Churn Analysis Insights
Why do Bitsgap customers cancel subscriptions?
Through in-depth interviews, we uncovered that some users found the subscription costs outweighed their profits, while others felt they lacked the technical expertise to fully utilize the platform.
How did Bitsgap automate in-depth customer interviews?
Bitsgap created a special 8D-1 AI assistant to conduct automated interviews with churned users. This allowed for 24/7 data collection without burdening the product management team.
How was 8D-1 integrated into the churn analysis process?
Emails were sent to churned users with a link to the 8D-1 chatbot. Users engaged in conversations with the AI-powered assistant. The assistant conducted unscripted, in-depth interviews. 8D-1 compiled comprehensive reports for product team.
What were the key outcomes of Bitsgap's churn analysis?
8D-1 revealed critical insights, including users' desire for better value propositions and the need for more accessible educational resources. These findings were gathered efficiently, allowing the Bitsgap team to focus on strategic product development.
What are the primary benefits of using 8D-1?
8D-1 offers significant time savings, deeper insights through follow-up questions, and unbiased data collection. It provides comprehensive reports, enabling product managers to make informed decisions quickly.
Try it out
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Experience the User Perspective
Engage with our AI assistant as a Bitsgap user considering cancellation. Experience how it gathers valuable insights through conversation.
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Analyze as a Product Manager
Each interview your assistant conducts will be instantly available for your review in the dashboard, complete with a summary, report, and full transcript.
Complexity and Financial Risks
John Doe
john.doe@gmail.com
Churn Reason
Financial losses due to lack of technical expertise
Pain Points
Lack of technical knowledge
Product Feedback
Needs more educational resources
Trader Level
Beginner
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